These Terms of Service govern your access to and use of Gym Primer, a product operated by Trueblood Labs LTD, including gymprimer.co.uk, the coach dashboard, client areas, billing tools, support channels, and related services.

By creating an account, accepting an invitation, or otherwise using Gym Primer, you agree to these Terms. If you use the service for a business, fitness practice, or organisation, you confirm that you have authority to bind that business or organisation to these Terms.

Gym Primer is intended for professional coaches, authorised staff, invited clients, and Gym Primer administrators. You must provide accurate information, keep your account credentials secure, and use the service only for lawful purposes.

If you are a client, your access may depend on an invitation or ongoing relationship with your coach. If your coach removes your access or their account ends, your use of some parts of the service may also end.

Gym Primer is a software platform. We provide tools for program delivery, progress tracking, client management, billing workflows, and coaching operations.

Gym Primer does not provide personal training, nutrition counselling, therapy, medicine, diagnosis, or treatment. Coaches, not Gym Primer, are responsible for the services they offer, the advice they give, and the suitability or safety of their coaching decisions for each client.

We may suspend, limit, or terminate access to Gym Primer if we reasonably believe there has been a breach of these Terms, a security issue, fraud risk, legal requirement, misuse of the platform, or behaviour that creates risk for the service or other users.

You may stop using Gym Primer at any time. Coaches can also cancel their paid Gym Primer subscription through the available billing tools, subject to the terms of their current billing period.

Gym Primer offers platform plans to coaches, including a free tier and paid tiers that may change as the product develops. Paid subscriptions are processed through Stripe or another payment provider we choose.

When you start or maintain a paid coach subscription, you authorise recurring charges for the selected plan until cancellation. Unless we state otherwise or the law requires a refund, subscription fees already paid for the current billing period are generally non-refundable.

Cancellation stops future renewals but usually does not refund the current paid period. Taxes may be added where required.

Gym Primer may allow coaches to connect Stripe or another payment provider and charge clients for coaching services, subscriptions, or packages. Those payments are for the coach's services, not for Gym Primer's own subscription fees.

When a client pays a coach through Gym Primer's billing tools, Gym Primer acts as the software layer facilitating that transaction flow. The coaching contract, delivery obligations, refund decisions, cancellations, disputes about the coaching service, and compliance with consumer law remain primarily between the coach and the client.

Payment processors such as Stripe govern their own services under their own terms and privacy notices. Gym Primer is not responsible for processor downtime, banking delays, chargebacks, or errors caused by third-party payment infrastructure.

You retain ownership of the content you upload to Gym Primer, subject to the rights needed for us to host, process, display, back up, and transmit that content in order to operate the service.

Gym Primer retains all rights in the platform, software, design, branding, and other intellectual property that belongs to us. These Terms do not transfer ownership of Gym Primer's software or branding to you.

We work to keep Gym Primer available and reliable, but we do not promise uninterrupted or error-free service. We may update, improve, replace, or remove features from time to time.

We may also change these Terms where needed to reflect product changes, legal developments, or operational requirements. Continued use of the service after updated Terms take effect means you accept the revised version.

Gym Primer is provided on an 'as is' and 'as available' basis to the fullest extent permitted by law. We do not guarantee that the service will always be uninterrupted, perfectly secure, or suitable for every coaching model or regulatory environment.

To the fullest extent permitted by law, Gym Primer is not liable for indirect, incidental, special, consequential, or punitive losses, including lost profits, lost data, business interruption, or losses arising from disputes between coaches and clients.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or other rights that apply under mandatory law.

These Terms are governed by the laws of England and Wales, unless mandatory local law requires otherwise. The courts of England and Wales will have jurisdiction over disputes relating to these Terms, subject to any rights that consumers may have under applicable law.

If you have questions about these Terms, contact support@gymprimer.co.uk.